At Christmasli, we want every purchase to bring joy, comfort, and confidence. If your order isn't quite what you expected, we're here to help you find a suitable solution.

Our 30-Day Return Promise

We accept eligible return requests within 30 days of delivery.

To qualify for a return under our voluntary return policy, the product should be:

• Unused, unworn, and in its original condition.

• Returned with its original tags and packaging, where supplied.

• Free from damage caused after delivery.

• Accompanied by an order number or other proof of purchase.

These conditions do not limit your statutory rights regarding faulty or incorrectly described goods.

Starting a Return

To request a return, please contact:

jannsaus014115@outlook.com

Include your order number, the product you wish to return, and a short explanation of your request.

Our customer support team will provide return instructions and the appropriate return address.

Please do not send items to an address that has not been confirmed for your return.

Incorrect, Damaged, or Defective Products

We carefully review every reported order issue.

If your package arrives damaged, contains an incorrect product, or has a manufacturing defect, please contact us and provide clear photographs of the item and packaging.

Where required by applicable consumer law, we will arrange an appropriate remedy, including replacement, repair, or refund, without additional cost to you.

Exchanges

Would you prefer another size or design?

Contact us to discuss an exchange. Exchanges are subject to product availability. If an exchange cannot be arranged, we will explain the available return or refund options.

Refund Processing

Approved refunds are issued to the original payment method.

For voluntary returns outside the statutory withdrawal period, we aim to process refunds within 10 business days after the returned product has been received and reviewed.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Any legally required refund deadline will take priority.

Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If we send an incorrect, damaged, or defective product, return shipping costs will be handled in accordance with applicable consumer law.

EU Right of Withdrawal

Customers covered by European Union consumer protection law generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, email us a clear statement of your decision to withdraw within the applicable period.

You must return the goods within 14 days after notifying us of your withdrawal.

Where this right applies, we will reimburse the eligible payments, including standard outbound delivery charges, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Unless otherwise required by law, customers are responsible for the direct cost of returning items when exercising this right.

Nothing in this policy excludes or restricts mandatory consumer protection rights.

Need Assistance?

We're always happy to answer questions about returns, exchanges, and refunds.

Email: jannsaus014115@outlook.com

Thank you for shopping with Christmasli!