Shipping policy
At Christmasli, we work to make the journey from checkout to your doorstep as smooth and convenient as possible.
Below you'll find information about order preparation, shipping, tracking, and delivery.
Worldwide Shipping
We offer free standard shipping worldwide to supported destinations.
Shipping availability is determined by the delivery address entered during checkout. If an address cannot be serviced, the order cannot be completed for that destination.
Preparing Your Order
Orders are generally prepared for shipment within 1–5 business days after payment confirmation.
Business days exclude weekends and public holidays.
During holidays, promotional periods, or periods of increased demand, processing may take longer. We will communicate significant delays when they become known.
Delivery Times
Delivery times depend on the destination country, carrier availability, customs processing, and local delivery conditions.
Any estimated delivery window shown during checkout or in shipping communications is an estimate rather than a guaranteed arrival date, unless expressly stated otherwise.
Applicable consumer rights concerning delivery deadlines remain unaffected.
Tracking Your Package
When tracking information is available, it will be provided after your order has been dispatched.
Tracking updates may take some time to appear after the shipping carrier receives the package.
International Orders
Some international deliveries may be subject to customs inspections, import taxes, or duties.
Where such charges are not included in the checkout total, they may be collected by the relevant authorities or delivery provider, subject to applicable law.
Any known shipping charges will be disclosed before the order is placed.
Changes to Shipping Information
Please check your delivery address carefully before completing your order.
If you notice a mistake, contact us immediately at:
We will attempt to update the address before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.
Delayed or Missing Packages
If your order has not arrived within the applicable delivery period, please contact us.
We will review the tracking information and work with the shipping provider to investigate the situation.
If the goods cannot be delivered within the agreed period or the period required by law, customers retain their applicable cancellation and refund rights.
Damaged Packages
If your order arrives visibly damaged, please take photographs of the outer packaging and the affected product.
Send the images together with your order number to our support email so we can review the issue.
Contact Our Team
For shipping questions, tracking assistance, or delivery concerns:
Thank you for choosing Christmasli. We appreciate your trust and look forward to delivering something special to your doorstep.